For Orders before Shipment

If the order or item has not been shipped yet, email the customer support team at info@onerepmore.com or contact us at +91 7097095111. (9am – 6pm) In such cases, the order or item will be canceled and the necessary amount will be credited within 24-48 business hours after the cancellation is duly processed.We work hard to ensure international safety standards to grant your reps and set more strength. Put an end to your concerns with the OneRepMore, your trusted workout partner.

For Orders Dispatched or Returned

In case of cancellation, once the shipment has already been dispatched or returned by the customer, the refund is processed once the products received are verified at the warehouse.

  • For payments done through credit/debit card or net banking, the refund will be processed to the same bank account, within 24-48 business hours of receiving the order or items back at the warehouse. It may take up to an additional 2-3 days for the refund to be reflected in the bank account.
  • For cash-on-delivery payments, a refund will be initiated for the bank transfer on the billing details provided by the customer. The process will be completed within 24-48 business hours of receiving the items and the bank details by email. It may take up to an additional 2-3 days for the refund to be reflected in the bank account.
  • To make things easier, a hassle-free option of refunding the amount through One Rep More coupons is available for customers to be used during future purchases.
  • What if I use discount vouchers or loyalty points during my purchase and due some reason, I have to cancel my order. What happens to my loyalty points?
  • The discount vouchers or loyalty points will be considered used if the order is returned, as they are intended for one-time use only.
  • If you have redeemed the loyalty points during the payment of an order, the same will be credited back to your account in the case of a cancellation of the respective order.

RETURNS, REPLACEMENTS AND REFUNDS

One Rep More reserves the right to a No Refund Policy. Instead, the company offers an exchange or replacement policy, only if the order has been tampered with or damaged.

 

In addition to this, in case of destruction of bottle lid or physical structure of products, the product is eligible for return or replacement, if informed within 24 hours of delivery. Please note, that the breakage of the induction seal will not be entertained or taken into consideration, when in terms of this policy.

 

We have a no cash refund policy which means no monetary refunds will be made, only an exchanges policy — which states that you can only exchange for a new identical item (same or different product) rather than get a refund.

CANCELLATION POLICY

Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@onerepmore.com or call us on +91 70970 95111. (9 AM – 6 PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through One Rep More coupons, which can be used during future purchases.

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

RETURNS, REPLACEMENTS AND REFUND

One Rep More reserves the right to No Refund policy. Instead, the company offers an exchange or replacement option only when the purchased product is either tampered or damaged. Furthermore, the destruction in the product bottle lid or in the physical structure of the (bottle) shall be considered for the return or replacement policy, that too if informed Within 24 Hours of delivery. Please note, the induction sealer breakage may not be entertained or taken into consideration in the terms of the policy. Also, the product can be exchanged for another one, be it similar or not. Henceforth, No cash returns shall be made on any account.